The Minister for Aged Care Ken Wyatt has released today, the latest framework saying that it reflects the government’s focus on customer engagement through personalisation of services, for everyone.

Produced by the Aged Care Sector Committee Diversity Sub-Group, with help of community consultation, aims to see all senior Australians receive aged are services to suit their individual needs.

“This Framework will help the aged care sector identify what it can do to drive cultural and systemic improvements that take into account our diverse population,” he says.

Under the Framework, and the priority areas it identifies, three action plans will be developed in the first half of 2018 to target particular barriers and challenges faced by Aboriginal and Torres Strait Islander people, Culturally and Linguistically Diverse (CALD) communities, and people who identify as Lesbian, Gay, Bisexual, Transexual, Intersex and Questioning (LGBTIQ).

“Any one person can belong to any number of diverse groups, which is why we have to focus on understanding and addressing individual needs.

“…it is essential that the diversity of race, religion, spirituality, language, sexuality, gender, economic status and personal experience across the broader population is [also] reflected in the aged care provision for senior Australians,” said Minister Wyatt.

The Framework has identified six priority areas including:

  • Making informed choices
  • Adopting systemic approaches to planning and implementation
  • Accessible care and support
  • Supporting a proactive and flexible system
  • Respectful and inclusive services
  • Meeting the needs of the most vulnerable