Tegan Roberts Director of Training & Business Development

Leading strategic direction is a challenging mix of market analysis, gut instinct and the courage to take action, when the stars align.

Tegan’s career has been stellar; in the past 16 years, she has held numerous leadership and management positions in the WA State Government Vocational Education and Training sector, executive policy roles in the Australian Government, and strategic business leadership roles for the health and community services not-for-profit sector.

Tegan has been awarded over 1.6 million dollars in contested funding. She demonstrates how lateral thinking, creativity and commercial acumen skills, can result in life changing outcomes for others.

Responding to an absence in strategies to build emotional resilience, in 1995, Tegan created Life Skills Development Programs. By providing a safe creative space, primary school children engaged in experiential learning activities to build resilience, self-esteem and protective behaviours.

In the years that followed, Tegan facilitated professional development for the WA Police Force, Perth metropolitan TAFE colleges, state government and private primary and secondary schools, WA VET training forums, childcare centres and community groups. She wrote a practical manual for the WA Police School-Based Community Officers to address bullying and anti-social behaviours.

For nine years, driven by her social equity values, Tegan championed the innovative development and delivery of a suite of access and equity programs targeted to provide alternative training models for youth-at-risk, women, migrants, Aboriginals and the long-term unemployed. Fuelled by her success, she advocated for and developed workshops for trainers in the VET sector to increase understanding of generational and cultural learning preferences.

A transformative leader, Tegan has built cultures of empowerment and excellence, and cultivated West Australian award winning teams of vocational trainers in access and equity, youth work, automotive, construction and the community services and health industry sectors.

She inspires other leaders and managers to create workplace cultures that empower and promote productivity while protecting the health and emotional wellbeing of employees.

A keen wordsmith, you’ll find her blog posting, hanging out with family and friends and being schooled by her dog in the art of ball retrieval.

Dianne Needham Training Manager

An eternal optimist Dianne never lets a closed door prevent her from breaking a glass ceiling.

As a registered nurse with experience in both acute care and aged care settings, Di knows the essential role that empathic, efficient and well-trained carers serve.

Held in great affection by colleagues, clients and students alike, Di brings a blend of unbridled optimism, high expectations and genuine warm regard into the training experience. Di maintains her currency as a trainer, by being active in the acute care setting ensuring that her practice remains of industry standard and that CFAA’s training delivery approach is aligned with workplace requirements.

Renowned for her ability to forge excellent relationships within the Aged Care sector Di mentors students to graduate excellence, ensuring that practicum placements provide the opportunity for future employers to ‘grow their own workforce’.

Di has held a range of middle management leadership roles, including case manager, discharge planner for a local hospital and clinical coordinator of an acute care medical ward. She was the South West Primary Trainer and Assessor for St Ives, a national age care provider.

Di’s solid leadership skills have also been tested in the training, coaching and umpiring of netball teams for the past 40 years.

Music quizzes guru, and dedicated juggler of three children, Di spends her spare time socialising with friends, drinking quality wine and laughing.

Jane Bartley First Aid Trainer

Jane, is an Enrolled Nurse and Event Medic who is as comfortable at heights as she in confined spaces. Her professional skills have been honed over many years providing First Aid, maintaining her high level skills in Advanced Life Support and Industrial Medic Protocols in oil, gas, mining and construction industries.

Her suite of certifications has enabled Jane to work across industries, in extreme heat conditions in the Pilbara. Jane has worked as a Site Medic individually or in co-operation with emergency response teams. Rio sites that she has worked at include Dampier, Channar, Hope Downs, Yandicoogina and Tom Price.

During the construction of Phase 4, Phase 5 and Pluto at Woodside, Jane worked in the Emergency Response Team providing medical, fire, rope rescue, confined space assistance and delivering training in Blue Card and First Aid.

Her career as an Industrial Medivac Medic included her role to escort ill or injured personnel from offshore rigs and ships or remote areas inland of Dampier.

Jane continues to provide First Aid response to participants at many events, including the Motocross and the Racing and Wagering Western Australia.

She prefers to engage learners in a shared contract of learning. Jane believes that new learning opportunities present themselves daily if we pay attention to others.

Jane spends her spare time with her husband and son, tending for their beloved animals and enjoys keeping fit by attending the gym.

Jenny Wilkins Office Administration

The front line of any business is a key component to its success and CFAA is delighted to call Jenny our own.

Jenny joins our team, bringing to the role of Office Administrator, her previous Vocational Education and Training magic toolbox of skills and knowledge.

She knows first-hand the challenges of returning as a mature age student and what the rewards of gaining nationally accredited qualifications can truly make to your employment options.

Jenny’s warm personality and ‘can do’ attitude guarantees excellent customer service. If there is a way, then Jenny will find it. No stone will lay unturned until a solution is found.

Jenny’s recent role was as RTO Administrator Coordinator at the Bunbury based, Business Leadership Centre. This administrative role included the processing of student enrolments into an online learning system, audit compliance in accordance with VET policies and procedures, contract requirements and ensuring all training enquiries were addressed in a timely manner.

Prior to this role, Jenny worked as a student services officer, for a local not-for-profit organisation. Jenny maintained the West Australian Government Department of Training and Workforce Development VETtrack student management system and adhered to RTO reporting, audit compliance, continuous improvement and all contractual requirements. She was also responsible for accounts, contract management, and debt recovery.

This role included the training and supervision of business trainees, accounts, customer relations and client database management, the scheduling and logistics of room and vehicle bookings and the coordination of all training enquires.

Jenny’s earlier roles included Administrative Assistant at Morrissey Homestead Inc. where she was the assistant to both the Finance Officer and Office Administrator. Her duties included updating client files using SMS software, designing spreadsheets and documentation, overseeing accounts payable and receivable, took minutes and provided social support. Jenny also undertook tasks related to advertising, marketing and produced the monthly newsletter for Morrissey Homestead Inc.

She has in the past, been the ‘right-hand gal’ to her partner, in his cleaning contracting business, keeping this small business flourishing.

Out of office hours, if you are looking for Jenny, you’ll find her at home in her beautiful sustainable garden, where she is the happiest, surrounded by her beloved family, loyal friends and four-legged housemates.

Linda Noakes First Aid Trainer

Saying Linda is experienced with dealing with the public is a true understatement as the majority of her career has found her at the coal face of social services.

Linda commenced her career as a general care registered nurse, and after seven years transitioned to the Australian Federal Police (AFP). There Linda assumed the specialist roles of Protective Service Inspector and Senior Training Officer.

It was through the AFP, over the following 12 years, that Linda spent time facilitating training courses for new recruits and serving officers, undertaking general policing duties and preparing documentation for court appearances. During this time, she was stationed in Perth, Canberra, Sydney, Christmas Island, Port Hedland and Exmouth.

Linda continued her love of training others, in her position for a local not-for-profit training organisation.In this role, Linda trained job seekers and coordinated a school leavers program. She delivered training in first aid, communication, conflict management, and job seeking skills.

Linda’s social service role shifted to Centrelink where over a period of four years, she accepted the challenge of Customer Service Officer supplying information to job seekers, families and retirees regarding financial literacy, employment opportunities, training courses and welfare resources.

Linda later, utilised her skills in case management with Silver Chain, which included managing the needs of complex, high and moderate care requirements of clients. As a Care Team Leader and Training Officer, Linda provided leadership, supervision and support to direct care employees and arranged, conducted and evaluated the effectiveness of internal and external training courses and managed the training calendar.

Linda has undertaken a business development role where her focus was on reverse marketing jobseekers to employers and preparing people for employment.

Linda joins the CFAA team bringing with her a wealth of experience in training and assisting others to meet their life goals.

Helen Parton First Aid Trainer

Where ever there is a need for someone who can deliver high quality service, while travelling around Australia in a campervan recording the wildlife of the nation, then count Helen in.

Helen brings to her role as First Aid trainer, a diverse range of clinical nursing, supervisory, administrative and customer service skills, honed from a diverse array of employment roles.

Helen hails from the United Kingdom, where she trained as a Midwife as well as gaining qualifications in computer studies and overseas resort operations. Her love of travelling in small spaces on wheels, is a shared passion with her husband, realised after initially travelling around Europe in a campervan.

Upon arriving in Western Australia, Helen undertook part-time work as a Graphic Designer for the Midwest Times Newspaper before securing the role of Registered Midwife and Acting Clinical Midwife for the WA Country Health Service at Geraldton Regional Hospital for four years from 2005 – 2009.

In this role, Helen coordinated the multidisciplinary services to ensure a high standard of health care delivery specialising in the Antenatal Clinic, Aboriginal Medical Service and Home Visiting Service. Helen was responsible for the assessment, planning, implementation and evaluation of the delivery of patient care within the hospital clinic and community. She trained junior staff and facilitated other staff in their development of their competencies.

After more travelling and studying for a couple of years, In 2011, Helen worked as a Family Resource Worker for the Department of Child Protection in Bunbury. Helen was responsible for providing supervision and transport services for families, children and young people. Helen utilised her skills as a team player to work with others to deal with sensitive matters, and engage with families and carers, while managing resources according to Government policies.

The lure of Australia took Helen and her husband back on the road, so Helen undertook roles that enabled her to complete short contracts, including casual Registered Midwife for the WA Country Health Service at Bunbury Regional Hospital, Customer Service Officer at Department of Housing and Canvassing Officer for the Australian Bureau of Statistics and later again in May 2016, as an ABS Area Supervisor.

In this role, Helen was responsible for coordinating, recruiting, interviewing, training and managing a team of 16 staff to distribute Census material to over 6000 households. This enabled Helen to demonstrate her excellent skills in leadership, problem solving, communicating business objectives and managing others.

Helen is an asset to the CFAA team, bringing her sunny personality and good humour, to the vocational and education training environment.

Narelle Streeter First Aid Trainer

Nellie, as she is affectionately known by, is a Clinical Nurse who has worked for over 15 years in the Critical Care Directorate at Bunbury Regional Hospital. Her previous experience in neonatal care has been welcomed in the care of sick ventilated neonates and paediatric care prior to transportation to other hospitals.

Employed directly from university at Royal Perth Hospital in the Clinical Development Program, Nellie has worked for St John of God Hospital (Murdoch) as a Registered General Nurse in a mixed adult / paediatric ward.

Nellie later worked in the King Edward Memorial and Princess Margaret Hospitals in the Neonatology Critical Care unit and Special Care Nursery obtaining advanced skills in caring for sick and premature infants.

She has held specific training roles including the development of an orientation programme to orientate six Enrolled Nurses without neonatal experience to the Neonatal Clinical Care unit. Nellie has been an Acting Professional Development Nurse for King Edward Memorial and Princess Margaret Hospitals, Special Care Nursery and responsible for the orientation of all new Registered Nurses to the Special Care. Currently Nellie is delivering training regarding care of neonates for the WA Country Health Service – South West.

Bringing her well respected experience into Corporate First Aid Australia’s training room, Nellie’s delivery style solicits much laughter from participants from all industry sectors, as she shares real life experience from her diverse nursing career.

Nellie is delivers First Aid training, and is the prime faciltiator for the customised delivery of First Aid for parents, including those with children who have chronic health conditions, childcare workers and educators.

You can find Nellie mixing it up in her free time, creating works of cake art and devising yummy healthy treats for her much loved husband and son.

Cathy McMillan Aged Care Trainer

Cathy is Corporate First Aid Australia’s Age Care Training Guru. In her role as an Enrolled Nurse with over 25 years of experience in General Medical and Aged Care, in New Zealand and Australia, Cathy has witnessed many changes to the sector.

Cathy is committed to ensuring that only the best-trained care professionals are employed in the sector. Cathy believes that to ensure age care is ‘first class’, the training component must match. She believes that this is the foundation of excellent care, and working alongside colleagues at CFAA, is an ideal match for her.

Cathy has worked as an Enrolled Nurse for most of the South West regional facilities. She has applied her skills in management and staff supervision for over 3 years in her role with 2016 Regional Achievement and Community Award winner, Wattle Hill Care.

Cathy is an excellent role model, who ensures that her nursing practice and conduct meet the standards of professional, ethical and relevant legislative requirements.

She is respected for her ability to create care environments that promotes consumer safety, while supporting client independence and providing assistance to maintain health and wellbeing.

Previously Cathy has held supervisory roles and management roles, including Windsor House Retirement Village, a 40-bed rest home where she was also responsible for the smooth running of the Independent Living Villas.

Cathy demonstrates experience of the importance of cultural sensitivities in the aged care sector. She has previously applied the principles of the Treaty of Waitangi/Te Tiriti O Waitangi to her nursing practice, in her homeland of New Zealand.

Cathy has travelled to America, Hong Kong and Singapore. She is an avid gardener transitioning from roses to natives.

Dedicated to her family, Cathy ensures that there is always time to touch base, unwind with the ‘odd vino’ and celebrate life with her husband and adult children.

Our History

Jane Goff established Corporate First Aid Australia in 2005, primarily to provide first aid training to individuals, companies and the community. Originally, CFAA was a mobile service delivering group training to companies on site.

Word of mouth created outstanding demand and in 2009, CFAA became a Registered Training Organisation. In 2012, it leased its own premises in Bunbury.

CFAA’s reputation has grown and the RTO is now recognised as the specialist in community services and health training.


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